Refund policy

If you're looking to return or exchange your order for whatever reason, we are here to help you. Most merchandise may be returned for a full refund minus shipping costs within 10 days of delivery for items purchased through our website. Returns must be pre-authorized by contacting us at info@graciejames.com or (858)291-8041. Items purchased through our website cannot be returned in store.

Products must be unused with tags attached and be returned in original packaging. Returns must be properly packed, original packaging and sent at the customer's expense.

Please include the original receipt with your return. It is recommended that you insure your package, as we are not responsible for items that are lost or damaged in the mail. Once we receive the package, we will credit the original form of payment within 5 business days. Your banking institution may take additional time to process and post the transaction to your account once they have received this information. Items that that arrive to GracieJames damaged in any way will not be refunded.

 

Examples of non-returnable items at GracieJames include plants, jewelry and apothecary products. Discounted items are final sale. These items cannot be returned, exchanged or refunded. If you are unsure of whether or not an item can be returned, please call us at (858)291-8041 or feel free to email us at info@graciejames.com